Privacy Policy
Great Oaks Tree Service Corp., doing business as Great Oaks Tree Service ("Great Oaks Tree Service," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit this website, contact us, request a quote, or choose to receive text messages from us.
1. Information We Collect
- Contact information you give us, such as your name, phone number, email address and property address.
- Service details you share, such as the tree work you need, photos, preferred appointment times and your messages to us.
- Text message consent records, including the date and time you opted in, how you opted in, the consent language you agreed to, and any opt-out requests.
- Technical information collected automatically when you use this website, such as IP address, browser type, device information, pages visited, and information from cookies and similar technologies.
2. How We Use Your Information
- To respond to your questions and requests and to prepare quotes.
- To schedule, perform and follow up on tree services.
- To send text messages you have agreed to receive, and to honor opt-out requests.
- To provide customer service and keep records of our communications.
- To operate, secure and improve this website.
- To comply with legal obligations.
3. Text Messaging (SMS)
If you opt in to text messages from Great Oaks Tree Service, we use your mobile number and consent record only to send the messages you asked for, respond to you, and keep records of your consent and opt-out choices. Consent to receive text messages is optional and is not a condition of purchase. Non-marketing messages (such as replies, quote follow-ups, appointment scheduling and reminders, and job updates) and marketing messages (such as seasonal offers and discounts) are consented to separately.
Message frequency varies. Message and data rates may apply. You can reply HELP for help or STOP to opt out at any time. You can also opt out by calling us at (847) 346-8007 or emailing [email protected]. For full program details, see our Terms & Conditions.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell or rent mobile numbers or text messaging consent data.
4. How We Share Information
We do not sell your personal information. We share information only as needed to run our business and serve you:
- Service providers that help us operate, such as our customer relationship management and messaging platform, scheduling tools, website hosting and payment processing. They may use your information only to provide services to us, and text messaging opt-in data is never shared for their marketing purposes.
- Legal requirements, when we believe disclosure is required by law, court order or to protect the rights, property or safety of our customers, our company or others.
5. Cookies and Tracking
This website may use cookies and similar technologies to keep the site working, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the site work.
6. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We keep your information for as long as needed to provide our services, maintain business and consent records, and meet legal obligations. Opt-out requests are kept so that we continue to honor them.
8. Your Choices and Rights
- You can ask to access, correct or delete the personal information we hold about you by contacting us using the details below.
- You can stop text messages at any time by replying STOP, and stop marketing emails by using the unsubscribe link in the email.
- Depending on where you live, you may have additional privacy rights under state law. We will respond to verifiable requests as required by law.
9. Children's Privacy
This website and our text messaging program are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact Us
Great Oaks Tree Service Corp. DBA Great Oaks Tree Service
2800 W Higgins Rd, Suite 680
Hoffman Estates, IL 60169
Phone: (847) 346-8007
Email: [email protected]